Here are a few simple tips that can help your business improve your customer service and build a positive rapport with your clients, according to the article, “5 Ways Small Businesses Can Boost Their Customer Service“.
- Respond Promptly. It is important to respond to clients’ requests and concerns as quickly as possible to make them feel they are being heard. Even when you do not have an answer for them at the moment, sending them a brief note explaining that you are looking for an answer and when you expect to have it for them can reassure the client that their needs are important to your business.
- Go Above and Beyond. It seems that so often people dread working with a business’s customer service department as an unpleasant experience. Prove to your clients that your business really wants to help them by being friendly, working diligently, and keeping them updated. In addition, if a client asks you to do something you would not normally do for them, consider taking the time to do it. Take it as a compliment that they trust you to help them.
- Acknowledge Mistakes. Take responsibility for mistakes you made with a client and let them know how you will fix them or what your new plan of action is.
Taking simple steps to improve your customer service can lead to more positive feedback from your clients!