In this age of technology and quick communication, it is important to master the art of communicating efficiently and courteously. Here are a few tips for practicing communication etiquette:
- Voice Mail – Make sure your voicemail message is personalized. People may be confused and not leave messages if you have a standard voicemail greeting that gives only your phone number.
- Quick Responses – Make sure you return all phone calls and emails within 24 hours, even if your response is simply a note saying you will get back to the person soon.
- Speakerphone – Always ask someone before you put them on speakerphone.
- Proofread Emails – All work emails should be free of spelling and grammatical errors.
- Include the Subject – Make sure you always fill in the subject box of an email with a relevant and concise title to ensure easy access to the conversation if you need to find it later.
- Be Kind – Emails present the temptation to say things we would not normally say out loud, but make sure you never write anything you would not say to a person’s face.
- Be Aware of Formatting – Doing things like underlining, bolding, italicizing, or making a font bigger can make an email seem more aggressive than you perhaps intended.
Practice good communication skills in your workplace, especially via technology, until they become a habit!