Does your small business lack the luxury of a live receptionist to answer your calls and receive your customers? You might be in need of a virtual receptionist. A virtual receptionist is not a machine, but rather a real person who acts as a professional representative for your company from a virtual office or virtual receptionist firm. Here are a few reasons why this might help your business:
1. You need your employees. Sometimes with a small business, you constantly need all hands on deck doing everything from inventory, to marketing, to accounting. Your employees might simply be too busy to answer the phone. A virtual receptionist can screen calls, forward them, and take messages, freeing up your employees to focus on more important aspects of your business without worrying about missing sales or customer calls.
2. They can be trained in the specifics of your business. If you need a receptionist to schedule appointments and take orders, they can learn do that for your specific business. If you need more than one receptionist to deal with a large amount of phone orders or customer service calls, that can be arranged as well.
3. Growth for your business. A virtual receptionist can help your business grow by answering more calls and taking more orders, as well as giving your employees more time to do other things…which all adds up to more money for your business!
4. Better than none at all! The practical bottom line is that lacking a receptionist could be detrimental to a small business. Answering calls takes employees away from more important work, and an automated machine can be difficult for customers to deal with, so an ideal solution might just a live person from outside of your business.
Are you a small business owner looking to set up shop in your first office rental space? Southcreek has plenty of affordable office space in Kansas City for smaller businesses! Give one of our commercial realtors in Kansas City a call at 913-685-4100 to tell us about what your small business needs to succeed.